Reduce Debtor Days
Accounts Receivable Optimisation
Late client payments and the resultant Debtor Day KPI blow-out can have a devastating affect on any business!
The hosted PowerCollect system provides businesses with a cost effective and efficient means of reducing debtor days. PowerCollect is an easy ‘fit’ with any organisation - regardless of AR methods currently employed. It will provide management with the tools necessary to effectively manage the AR process and the Debtor Day KPI. [
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System functionality includes;
- Collection scripting
- Objection handling
- Call Recording
- Call Monitoring
- Call Activity Reports
- Workflow Schedule
- Payment & Interest Tracking
- Performance Management Reports
- Collections Performance
Pay as you Go
A great advantage of the system is that it operates on a variable price model ie; ‘pay as you go’ on hourly rates.
Equipment
Other than a PC and a handset/headset, no additional equipment is required.[
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Contact Centre Disaster Recovery
The PowerConnex hosted system provides businesses with an economical means of maintaining business continuity in the event of a system failure. The system can be set-up on any number of inbound or outbound agents ready to activate when required.
Our data centre for the hosted solution is a N+1 facility with UPS & Diesel Generator back-up. In addition, the system incorporates multiple ISDN & VoIP back-up and Dual Power, Hot Swap Raid, Dual Networks, Multi Network Servers, Network Redundancy and Multi Site Access options in Australia & overseas. [
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Corporate Governance Compliance
The PowerConnex system provides businesses with absolute transparency of operations via;
- Call recording of all call activity
- Call Recording of verbal agreements
- Remote monitoring of calls ie; supervisors and management can listen into calls onsite/offsite
- Generic & specific scripts and objection handling; generated by management
- Real-time & Historical Management Reports - statistical & graphical
- Organisational Driven & QA Scripts
- Organisational Driven Objection Handling
- Audit Trail of Customer Interaction
