Debt Collection
PowerConnex has developed considerable expertise in working with the debt recovery sector over the years. As a result, we recognise the performance level of unique requirements of the industry. We have developed many tools that are specifically designed to optimise the levels of debt collection, including;
predictive diallers,
collection reports,
scripting tools,
Customer Interaction Management tools and of course
call recording. We are also experts in integrating with any debt collection front-end software and required business practices.
Call Recording
PowerConnex's awarding winning call recording system enables you to monitor and record calls in 'real time' as well as archive voice files for retrieval. Calls can be playback at any time including verbal sales contracts with customers. Recorded calls can also be tagged and searched by Account/Debtor details, phone numbers, date/time, agent and wrap-up. Furthermore call recordings can be tagged for Quality Assurance (QA) and/or Auditing purposes.
Client Auditing
The
PowerConnex call recording system can be configured to allow your clients access to the system from a remote location or alternatively onsite. Furthermore voice recordings are available in WAV format for easy distribution via email or other mechanisms. '
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Progressive Collection Reports
Agent Performance Reports
Contact Centre Reports
