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art union & fundraising optimisation
Application: Fundraising: Sale of Art Union
Tickets
Seats: 42
"We can finally reconcile our books….not
to mention the quality and productivity gains."
Dick Irwin CE0 RFBAQ
Critical Issue:
Compliance with gaming legislation: Moreover the timely and
accurate reporting of bank reconciliation with the ticket register and hence
superior data management.
Events that lead to RFBAQ to seek the services of
PowerConnex:
Having outsourced its fundraising arm to telemarketing providers
on two separate occasions, the Rural Fire Brigade experienced significant issues
in regard to reconciling their books to the satisfaction of the gaming
authorities. Additionally the RFBAQ was also experiencing quality control issues
that were not to the satisfaction of stakeholders. In short, not only could the
RFBAQ not satisfy the authorities with financial reporting, the transparency of
their operation was not apparent.
Solution:
PowerConnex installed the PowerCall digital dialler system with
full functionality of the PowerSuite product range;
Result:
The PowerCall digital dialler has dramatically increased the
'speak-time' of agents. Furthermore the PowerWise reporting function has enabled
RFBAQ management to now effectively manage and control agents and campaigns
alike. The increase in the overall quality of the sales process and the
consistency in scripting and sales transactions is solely attributed to
activating the PowerScript & PowerVoice functions. In other words scripts
are no longer open to interpretation and agents follow winning scripts! The
PowerTrac function has optimised business processes; and for the first time, the
RFBAQ can reconcile its sales transactions with its ticket register - satisfying
all auditing requirements!
Summary:
The RFBAQ has installed a quality, highly innovative and
reliable call centre solution that has significantly improved its operations,
reduced costs and provided a timely and accurate account of business activities.
In short the return on investment has been exceptional!
PowerConnex
Head Office
Level 1, 42 Devlan Street,
Mansfield, QLD, 4122
www.powerconnex.com
1300 650 119
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