optimise the performance of your call centre

Increase Outbound Telemarketing by 200-300%
The efficiency of the PowerCall digital dialler can optimise agent speak-time to around 50 minutes per hour - an increase of over 300% from a manual system and 11% from a superseded analogue dialler. In other words, your agents will consistently spend in the vicinity of 80% of their time either selling and/or making appointments.  [contact us]

Fully Blended Contact Centre
Improving the customer experience is critical to the performance of the modern contact centre. PowerConnex provides a fully blended inbound and outbound environment with Automatic Call Distribution (ACD) and client interaction via; Voice, Fax, IVR, SMS, email and the Internet.  [contact us]

More Calls, Better Reports - PowerCall & PowerWise
PowerConnex's award winning digital technology increases productivity and performance of call centres. It also provides absolute transparency of operations; delivering quantum shifts in the quality and efficiency of customer interaction management, business processes and data management;  both outbound and inbound call centres.  [contact us]

Agents operate from their own Home!
Remote access capability enables you to deploy staff that are either unable to attend the office on a particular day or on alternatively on a permanent basis.  [contact us]

Charity Art Union  Sales made easy! 
On two separate occasions, the Rural Fire Brigade outsourced its fund raising unit, only to experience quality control issues.  In particular reconciliation of financials to the satisfaction of the gaming authorities.   [contact us]

What gets Measured gets Done!!
PowerWise is a powerful statistical and monitoring tool that is compatible with any modern database and spreadsheet. It will enable you to effectively analyse, monitor and report in both 'real-time' and historically - by agent, campaign and call centre.  [contact us]

Sales Reps Diaries; Full of Appointments
Efficiently track customer interaction including appointment setting for field reps and/or attendance at seminars and even direct sales transactions. Lock-in appointments and make changes to client meetings with ease!  [contact us]