PowerCall @Home  - tap into your home based workforce

Remote Access: Flexible Workforce

Agents can access the PowerConnex system either onsite or from a remote location; providing you with the flexibility to deploy staff accordingly. Agents that are unable to attend the office on a particular day or alternatively on a permanent basis can now work from a home office or interstate without comprise to the dialling or reporting functions. 

You can manage one or more campaigns with full reporting functionality from the central dialler PC; assigning agents to campaigns accordingly. 

Agents access the system via the telephone; or alternatively via a PC. Agents are logged in and out from a central point upon confirmation of their availability to receive calls. 

Those agents working from home with a phone and no computer (PC), receive calls that are directed via the central PowerCall dialler system; meaning supervisors can determine the dialler mode and allocation of data for each agent ie; geographic segmentation. Agents need only use the phone touch tone buttons to interact with the dialler if required: eg 1 for "GO", 2 for "Call back", 3 for "Sale" etc. In addition, headsets suitable for home phones may be used by agents.

Agents with a computer (PC) at home can use the computer to access PowerScript and their specific campaign scripts.

Key Features — At a Glance
Ability to work at home Agents only need a phone to use the system (DTMF) capable Optional computer (PC) at home allows the use of Scripts Supervisors can monitor and control agents. Supervisors can work remotely as well (supervisor needs a computer/PC)	Scalable Can be used side by side with agents in the call centre Campaigns can have @Home agents and in call centre agents as well Based on using rock-solid PSTN land lines - no VoIP quality issues.

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