PowerVoice — Award Winning Call Recording, Monitoring and Archiving

PowerVoice is an award winning call recording and  monitoring system  that has been purpose-built for call centre operations. It enables management and supervisors to remotely listen and record conversations for training and quality control purposes. More over it assists in corporate governance compliance.

PowerVoice gives you the freedom to audit your agents' work performance. It allows you to record every conversation, playback a sample, or listen to the calls in real-time. Team leaders can monitor and coach fulltime without the pitfalls of dual headsets. PowerVoice is unobtrusive, and allows you to listen in at any time — anywhere. 

Record conversations for one-on-one or group training; benchmark quality calls and equally identify what constitutes a bad call. Recordings can be selected based on date, time, phone numbers, campaigns, wrapup and agent and customer name.

PowerVoice is a network-wide solution, a tool that allows you to evaluate and manage the quality of your agents in one easy-to-use package. What's more, PowerVoice can be integrated with unlimited stable storage and provide proof of verbal contracts.

Recordings can be reviewed, listened to and tagged with comments for training and QA purposes.  The name of the verifier (supervisor or team leader) is saved  against the recording as well as comments, and a QA status (valid sale, invalid, training required etc)

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Key Features — At a Glance
\ listen into calls in  real-time many storage options available select calls to review by agent, date/time, phone number, campaign or customer	coach beginners by selecting 'best practice' calls for them to review listen from anywhere  record & archive sales contracts

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