Call Report
The call report provides a simple view of outbound campaigns with a number of filters. The layered matrix is built upon any combination of operator split, campaign (filename), day of month, week number and start hour. The report can drill into any individual operator and allows historical and real time comparisons. The information is displayed in both graphical and numerical formats.

PowerWise Dashboard
This dashboard example reviews six operators for a 8 hour period and their total number of calls in each disposition/wrap-up.  To view the total click on Wrap-Up or Operator.

Drill into the dashboard report to specific hours and view true performance levels.

Call Rates
The call rates report is a graphical display of the days' call peaks and troughs. It is particularly useful in helping to determine the staffing requirements based on historical call volumes during a day and the most productive times to call.

Contact/Call Data Table
The call data table is a direct window to the underlying call information, enabling management to quickly apply filters to drill down into the call data.

Time Chart
The time chart depicts conversations per operator over time during the run or day. This report displays the actions of each operator, the length of their individual conversations, and the length of time between each agent's calls - in a clear linear analysis over time.

Totals Report
The totals report is a snap shot report that gives instant feedback on the state of a given campaign. It depicts information from other reports, including the total call splits between operators, the yield from the campaign thus far, and a visual on the talk time, average duration and total calls per operator.

Queue Management Summary
Queue summary including available agents, waiting callers, service level performance, abandon rates and average wait times are available at a glance. Audible warnings are available when performance criteria fall below thresholds.