Voice Broadcasting
Voice Broadcasting provides businesses with a plethora of different applications that will inherently improve efficiencies throughout the organization, by means of optimising human intervention with clients and prospects.
Hot-Key Transfer
Messages can be sent to both landline and mobile phones as per the specific requirements of each campaign. In addition, the hot-key transfer function provides call recipients with the opportunity to gain immediate access to your contact centre by pressing ‘1’.
CallerID
In addition, campaigns can even be set-up so that when recipients respond to the initial broadcast, screen-pops with CallerID and/or account details can be activated for agents in your contact centre.
Three voice broadcast products;
- Standard Voice Broadcast
- Enhanced Voice Broadcast with Hot-Key Transfer
- Dedicated Response Broadcasting with Hot-Key Transfer & Contact Centre Management
